Refunds and Returns
We are certain you will love our teas as much as we do, but if you aren't thrilled with your purchase we will be happy to assist you in any way we can.
The cancellation will only be initiated on receipt of email from buyer within one hour of placing the order or before your order has been dispatched. We require up to 24 hours to respond to cancellation emails.
You can request for a return only within 7 days of your order and only under the following circumstances:
In the off chance that you have received a product that is different than what you had ordered, you need to notify us by email with the same within 24 hours. To be eligible for a return, your item must be unused and in the same condition that you received it.
If the product is damaged then you can email us directly regarding the same within 24 hours.
Item is not a sale or discounted product.
Shipping address for return products:
Wah Tea Estate,
Panchrukhi Road, VPO Palampur, District Kangra,
Himachal Pradesh -176061.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
We do not issue exchanges. In order to place an order for the same or different item following a refund/return, please place a new order for the desired product.